Initial startup support is included free of charge when an ECU is bought new, directly from us on a first-time install.
This paid support service is now available for customers who require support outside the scope of the above. Examples include but are not limited to; 2nd hand ECU’s, ECU’s out of their warranty period and ECU’s damaged due to misuse.
Please note, if the session’s intended use is fault finding, it may not always be possible to diagnose the fault within the allotted time or at all if there is a mechanical issue with the vehicle. We will do our utmost to use the ECU as a diagnostics tool to help find the issue, however, we give no guarantee of a fix. the fee covers the time of the technician and a fix may or may not be possible.