Motorsport Electronics Limited Returns Policy
We know that you will be pleased with your purchases from Motorsport Electronics. However, there may be occasions when you will need to return items to us.
Need to return an item?
You can request a return using our support tickets system, and will subsequently be issued an RMA (Return Merchant Authorisation) number. Note that any items returned to us without a visible RMA number on the exterior of the packaging will be refused.
In addition to this policy you should also refer to our general Terms and Conditions of Sale.
14 Day Money Back Guarantee – If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, no problem. You can do so provided you inform us of your decision within 14 days following the day after you receive your item. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return your item, and received an RMA number, you have 30 days to return it to us. Once the item is received at Motorsport Electronics Ltd, we’ll issue a full refund for the product to your original payment method. Please note that this policy has some limitations and does not apply to trade customers.
For faulty Products, returns will only be accepted if the product itself is deemed to be defective by us after internal testing.
Returns using your own method of delivery
If you elect for a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including any standard delivery charges paid by you including the cost of sending the item to you, up to our cheapest delivery method. We will not refund premium delivery surcharges. We will also refund the cost incurred by returning the defective Product to us up to a maximum of £3.50. This will only be refunded upon the receipt of proof of the carriage costs. . We will also arrange collection of your goods for a fee. Please contact us for further information.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within seven working days (please note that this is two working days for our business customers). If the items are visibly damaged on receipt, we recommend that you record this on the carrier’s delivery note. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your purchases are faulty on arrival, we request that you inform us within 30 days of receipt if you wish to receive a full refund (please note that for our trade customers, this is 14 days). Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs up to a maximum of £3.50. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage costs, and an inspection fee of £30.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it’s more than 30 days since receipt, then provided your item is within its warranty period of 24 months from date of purchase, you are entitled to a warranty repair. Warranties remain with the initial purchaser and are non-transferable.
Your statutory rights as a consumer
The statutory rights summarised in our terms and conditions are in addition to any manufacturer’s warranty which is offered with your items; such warranties will vary from item to item.
We are always happy to assist customers directly with any queries they may have. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website, telephone, or via our live chat service, then you may raise a complaint with the European Online Dispute Resolution Platform.
Any items purchased which are listed as grade A, grade B, ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a maxiumum warranty of 90 days for grade A and ex-display and 30 days for grade B. Where items are grade A, grade B, ex-display or used stock it will be noted in the item description on the site.